Market-leading Ease of Use, AI-Infused Automation and Innovative New Mobile Features Mean Streamlined, Intuitive User Experiences MELVILLE, N.Y.--(BUSINESS WIRE)-- Effectively managing today’s ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Effectively managing today’s workforce is crucial for improving customer experience, operational efficiency, and compliance. Yet currently, rising expectations of both ...

Stop choosing between innovation and control. Get real-time schedule adherence and full workforce visibility, in one integration. SAN RAMON, Calif. & MELVILLE, N.Y.--(BUSINESS WIRE)-- Dialpad, the ...

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has once again been named a Leader by Gartner, Inc. in the research and advisory ...

In large contact centers, workforce management and real-time operations are often out of sync—leaving supervisors blind to schedule adherence, planners slow to react, and agents frustrated by constant ...

SAN RAMON, Calif. & MELVILLE, N.Y. - Dialpad, an AI-powered communications platform, announced Wednesday a reseller partnership with Verint (NASDAQ:VRNT) to provide workforce management solutions for ...

The deployment involves advanced WFO capabilities, including enterprise workforce management, performance management, desktop and process analytics, and work allocation manager. Leveraging these ...

DALLAS--Monitronics, a large provider of residential alarm monitoring, on May 23 announced the deployment of Verint Systems’ Impact 360 Workforce Management solution software to measure, ...