New research finds that succession planning is a top pain point, followed closely by leadership pipeline development.

We talk a lot about patient safety in the health care field, and for good reason. The real-world consequences of getting it wrong can be devastating for patients and their families. For me, patient ...

Life can feel like a stormy sea in the ocean of everyday life. Whenever a deadline approaches, it crashes in like a rogue wave. Like sudden squalls, notifications howl. In the chaos, we respond rather ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

The business costs of poor mental health are increasing, and we can't afford to ignore the problem Fatigue, boredom, lack of engagement, absenteeism and presenteeism are all symptoms of internal ...