Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network’s problems, we have discovered, stem from a peculiar recruitment policy — namely offering employment to ...

Virgin Media O2, as part of its ongoing customer service transformation activity, has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support ...

Yesterday, O2 sent some of the best customer service tweets I’ve seen for a while, replying back in slang to a complaint. This isn’t the first time that O2 has outdone itself on social media: when the ...