The switchboard fielded 10,610 calls in the week ending Monday, breaking the 5-figure mark for the first time ever with the previous weekly record at 9995. That previous record was only set in late ...

Townsville University Hospital has set a new record with switchboard operations answering a call every minute of every hour of every day last week. The switchboard fielded 10,610 calls in the week ...

Don't miss out on the headlines from Mackay. Followed categories will be added to My News. Receivers Ferrier Hodgson are conducting an urgent assessment of the group’s finances but have vowed that ...

TOKYO -- A tech giant in Japan has been developing a system using artificial intelligence (AI) to ease the psychological burden on telephone operators by softening complainers' voices. SoftBank Corp.