One of the most common reactions people have when I talk about my work in addressing passive-aggressive behavior is an impassioned, “Passive aggression is so frustrating! I can’t stand ...

Assertiveness is a vital social skill and core component of emotional intelligence. Because interpersonal conflict is common in life, we need an effective way to handle these situations, and assertive ...

Do you know the difference between passive, aggressive, and assertive behavior? Many of the questions and comments I receive from women are around understanding the difference between passive, ...

Being assertive is a core communication skill. Assertiveness can help you express yourself effectively and stand up for your point of view. It can also help you do this while respecting the rights and ...

The last few years has seen a new term added to the modern working lexicon - the queen bee. It describes a woman in the workplace who strives to get ahead by adopting masculine character traits such ...

On Monday, I posed the question of which of the 15 "sub-scales" of emotional intelligence (aka EQ) were the most important to sales professionals. According to sales guru Rob Scher, the key scales are ...

One of my recent coaching clients, whom I’ll call Rodney, was senior director of sales for a medium-sized company. Rodney had a reputation of being a bully. He ordered people around, very rarely ...

Throughout our lives we will be presented with many difficult situations, ranging from someone being mean to us in school to possibly the loss of a job in adulthood. It seems like every day the world ...