Innovation accurately models and simulates the interaction dynamics of chat, email, IM, social media and other text-based customer communication Growing use of digital communications channels render ...

The platform’s biggest update to date removes friction and adds flexibility, with a new interface, a native mobile app, and a portal for developers. Aspect Workforce is an essential workforce ...

Integration brings Aspect’s enterprise-class Workforce Optimization to Amazon Connect cloud-based contact center Helps Amazon Connect users easily and accurately forecast and schedule agent staff ...

PHOENIX--(BUSINESS WIRE)--Aspect Software, a global provider of fully-integrated consumer engagement, workforce optimization and self-service solutions, today announced Aspect Via WFM, the cloud-based ...

Aspect Software, a provider of consumer engagement, workforce optimization, and self-service omnichannel solutions, has integrated Aspect Workforce Management with Amazon Connect, bringing Amazon ...