The growth of mobile and web financial services has providers of interactive voice response scrambling to offer new technology in an attempt to infuse usability into the traditional contact center.

Businesses have been using voice broadcasts and interactive voice response (IVR) for years to automate tasks like customer appointment reminders and delivery confirmations. They can be powerful tools ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

Members of Pew Research Center’s American Trends Panel (ATP) complete all surveys online. Our goal was to determine whether adding the option to complete surveys through inbound interactive voice ...

(MENAFN- EIN Presswire) Call Loom delivers 95% call delivery success, buyer scoring, and IVR routing to drive scalable inbound lead performance. CA, UNITED STATES, June 20, 2025 /EINPresswire / -- ...

EnlivenHealth, a division of Omnicell, is debuting a personalized Interactive Voice Response technology solution that automates patient communications and frees up pharmacists to spend more quality ...

SpeechTEK 2009 took place alongside CRM Evolution '09; for a look at destinationCRM's complete coverage of both shows, click here. For all the live-twittering, follow @CRMe09 on Twitter, or see all ...

BillingTree is hosting a new series of interactive events titled, “Payment & Technology Spotlight Series — Technology and Innovation for the Digital Age.” The series, which includes monthly webinars, ...

British messaging services provider HTK has launched a new Web-based marketing platform that provides a unified and personalized approach to customer interaction. HTK Horizon delivers a more effective ...

A new report by independent market analyst Datamonitor reveals the North American market for hosted outbound integrated voice response (IVR) services is set to more than double from an estimated $213 ...