IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

Interactive Voice Response (IVR) is a mechanized innovation that enables human-to-human communication via DTMF input (Dual-tone multi-recurrence). In today’s business world, virtually all businesses ...

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

Cyara Solutions Receives Product of the Year Award from Customer Interaction Solutions® Magazine Cyara Solution Suite Honored for Exceptional Innovation, Proving Ongoing Commitment to Enhancing ...

Klearcom, a global leader in telecommunication testing solutions, has achieved a major industry milestone by becoming the first company to provide in-country number and IVR (Interactive Voice Response ...

Cyara Solution Suite Honored for Exceptional Innovation, Proving Ongoing Commitment to Enhancing Customer Experience Through Life Cycle Testing of Interactive Voice Response (IVR) Systems and Contact ...

This week we share news around CX assurance platform updates, a web-based workflow building and management tool, Rich Communication Service messaging, backup voice service, and phone number management ...

Research on "silent abandonment" shows how damaging uncertainty around patience and drop-offs can be; if silence appears at ...