In my last blog, I looked at pause and resume recording, a method of protecting call recording archives from sensitive card data. An alternative solution is to remove the card data from agent ...

IVR Technology Group LLC’s Pay-by-Phone virtual terminal now can process check payments through a partnership with processor Global eTelecom Inc., the phone automation services provider announced Nov.

BALTIMORE, MD--(Marketwired - Jun 16, 2016) - In the nearly four decades since its launch, interactive voice response systems, or IVR, has come a long way. First based on a combination of prerecorded ...

BALTIMORE, MD--(Marketwired - Feb 19, 2016) - When it comes to maximizing customer loyalty, brands in the know recognize a central truth: a single poor customer experience can outweigh positive ...

Key IVR, a secure payment solutions provider of automated IVR, Contact Centre Payments and Outbound SMS and Voice services, has today announced the deployment of Cardstream’s Open Payment Network to ...

BALTIMORE, MD--(Marketwired - Apr 25, 2016) - For all the talk of how tech-savvy U.S. consumers have become, along with their preference for social media and other forms of digital communication, the ...