Out of 15 IVR Best Practices, You Only Need These 7 Your email has been sent Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...

In mission critical facilities, constant power supply is vital — it is the key to protecting data, supporting operations, and maintaining business continuity in the digital age. However, furnishing a ...

MCI has so far found nothing wrong with the company’s call routing practices, after what MCI officials call an extensive internal investigation, even though rival telecommunications carrier AT&T Corp.